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Frequently Asked Questions

We do our best to continue to update our FAQ page so if you have questions we encourage you to share your thoughts!

You have questions...we have answers!

We have put together a list of some of our most frequently asked questions regarding Float Therapy, Massage Therapy as well as a few general questions.   If you have additional questions you can always email the front desk at or call us at 413-586-8086!  We look forward to hearing from you!


What is your cancellation policy?

Canceling or rescheduling with less than 24-hours notice or no-showing to your appointment will be subject to a 50% cancellation fee. A credit or debit card is required to reserve an appointment; however you are not charged for anything until after the appointment is completed.

What is the difference between packages and memberships?

A membership is a subscription that charges a recurring fee every month to your credit or debit card. You gain extra benefits as a member, such as discounts on retail items and additional services. For more information on what memberships are available, check out our website.

Packages are a one-time purchase.

How can I schedule an appointment?

Call us at (413)586-8086 and we will be happy to find a time that works for you! You can also book online up to two hours before the appointment start time.


What is flotation therapy?

Quite simply, flotation therapy is an effective method for stress relief and relaxation. The float tanks have 10″ of water saturated with 1000+ pounds of Epsom salt, creating incredibly buoyant water for you to float on. The water is heated to skin temperature (about 93.5 F). Once you are settled, it is virtually impossible to distinguish what parts of your body are in contact with the water and which are not, causing you to feel completely weightless.

How long have float tanks been around?

The first isolation tank was developed in 1954 by John C. Lilly, a medical practitioner and neuropsychiatrist. The first lay down, commercial float tanks were invented in the early 1970’s.

Why do people float?

There are many reasons people float.  Some of the more common reasons include;  reduction in chronic anxiety, heighten cognitive function, relieve pain, and escape the bustle of modern life. Floating is sometimes used to explore thoughts and emotions in a semi-conscious or meditative state. It is also used to help manage and reduce pain as a supplement or replacement for pain medication and physical therapy.

How are the float tanks cleaned? 

Between each client, the water fully cycles through a purification system and micron filter a minimum of 6 times. The water is sterilized between each session through a process of filtration and purification using a combination of UV Light, Ozone, and H2O2. This system maintains the water’s soft, clean, and crystal-clear appearance. No harsh chemicals (Chlorine, Bromine, etc.) are used in the solution. The salinity levels in the tanks are so high that they are inhospitable to bacteria, including microbes and other pathogens. In addition, all clients are required to shower prior to entering the tanks.

Are there situations in which I will not be permitted to float?

We will not allow you to float if you:

  • Have an infectious skin or respiratory disorder, epilepsy, incontinence, serious mental conditions or an open wound.
  • Colored or permed your hair within 2 weeks.
  • Are under the influence of any drug or alcohol.
  • Are under 18 without parental presence.

We expect you to inform us of any conditions for your own safety and the safety of other floaters! We reserve the right to refuse service to anyone at any time.

What do I need to bring with me?

If you have longer hair, you may want to bring a comb.  If you wear contacts, bring a case to put them in while you are floating.  Other than that, we provide everything you need (towels, robes, earplugs, makeup wipes, body wash/shampoo…). We also have a hair dryer available for those that do not want to leave with wet hair.

Can I safely fall asleep/Is there a risk of drowning?

We encourage you to relax and release any worries of falling asleep while in the float tank. Some people float for this exact purpose as it can leave you feeling rested and refreshed.

It is nearly impossible to drown. Since the water is pushing you to the surface, rolling over requires conscious effort, unlike sleeping in your bed. If you were to manage to flip over, the salt in the water would sting your eyes and immediately wake you.

Can I float with another person?

No. Only one floater per tank. Feel free to book with a friend or loved one and float in different tanks at the same time.

Will my skin wrinkle/prune?

No. The high concentration of salt in the water keeps your skin plump and wrinkle-free. As a matter of fact, your skin will feel soft, silky, and smooth after a float.

Can I float if I am pregnant?

Floating is great for pregnant women! Many women have no problem with floating through their pregnancy, and report that they find powerful relief in a tank, and a wonderfully enhanced connection with their baby. Just lying on a bed can be extremely uncomfortable for a woman in the later stages of pregnancy due to the massive gravitational strain placed on the body. Therefore, the float tank is a wonderful haven.

If you have any concerns, please consult with your healthcare provider before coming in. We are not qualified to give medical advice.

Is there anything I should do to prepare for my float?

The experience will be more beneficial for you if you arrive relaxed and with an open mind. There are a few additional things to consider:

  • Do not drink coffee for several hours beforehand as it can make you jittery and can interfere with your ability to relax.
  • Try not to shave or wax right before your session. It is not the end of the world if you do, but salt water on freshly shaven skin is not the most pleasant.
  • Eating a light meal about 60-90 minutes ahead of time stops your stomach from growling while you float.

What if I am claustrophobic?

Being in the tank is more like floating in outer space than being shut in a box.  For one, the tank is much bigger on the inside than you might think, and you can stand up and move around easily. Each tank features a multi-colored LED light, which you control, and a 2-way intercom connecting to the front desk should you need help or have any concerns during your session. Just remember – you are in total control of the experience and can open the door and go in and out as much as you would like.

If you are unsure, come in and check the float tanks out first!  Most people feel better after seeing them and realizing how much space they have.

Is there an age requirement?

Yes. We allow clients 14+ years of age to float, but they must be accompanied by a parent or guardian. 18+ years of age or older, no parent or guardian required.

I am bigger – Will I fit in the float tank, and can I float?

The tanks are 8’ long on the inside and contain over 1,000 lbs. of Epsom salt, so the water is denser than the Dead Sea. Unless you are over 8’ tall or 400 pounds, you are good to go!

Is the water hot?

The water is warm, but not hot.  We keep it as closely as we can to 93.5°F.  This allows you to float without getting chilled or overheated, and it matches the temperature of your skin so you will not feel that the water is there.

Some people come expecting the water to be hot like a bath or hot tub, which is not the case.  If you take a very hot shower before entering the tank, it can even feel cool.  To ease your transition into the tank, we suggest you try showering a little cooler than usual.

How often should I float?

While you can float every day without harm, we find that the relaxing effects and health benefits of a 60–90-minute float typically last beyond that day. For best results, we recommend regular sessions, and many clients find that floating about 2-4 times a month provides the most benefits.

How long do people usually stay in the float tank?

We recommend 60-90 minutes for first time floaters. As you become more experienced and aware of the effects, you may float for up to 2 hours.

What will it be like for me?

Since floating is such an individual experience, we do not know what it will be like for you. Do not expect anything when you come to float. Most customers report having profound peace and relaxation, deep concentration, and increased creativity. You may not have a transcendent experience your first time, but it is possible. We like to avoid saying too much before people use the tank, so that they are not influenced by what someone else says. Not only will it be different for you than it is for anyone else, but it will also be different each time.

Do I have to wear a bathing suit in the tank?

Since it is a private experience, most people do not wear any clothing.  Clothing may press against your body, becoming a distraction.  You can of course do whatever makes you comfortable.


Do I have to get completely undressed for a massage?

No. You may dress down to your comfort level. Traditional relaxation and therapeutic massage are done with lotion or oil. However, you may leave a layer of clothing on if you prefer, and the therapist will still be able to massage your muscles. Clients are fully covered and draped at all times – only the body part that is being massaged is exposed.

Is tipping appropriate and accepted?

Tipping is gratefully accepted, and appropriate when you have had a wonderful experience. Tips may be placed on your credit card, or cash may be left with the front desk staff to hand to the massage therapists.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life.

What is included in the session time?

A session consists of massage, time for you to dress and undress, and time to communicate with the therapist to make your massage truly personalized.

What should I expect during my first massage therapy visit?

You will be required to fill out a Client Intake Form. Afterward, the therapist will begin by asking you general questions to establish what areas you would like worked on and if there are any conditions needing to be addressed.

It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies, so the therapist is aware if he/she needs to use a different oil or lotion during the session.

Can I talk during my session?

If you would like to talk, go right ahead. The important thing to remember is that this treatment is all about you relaxing and enjoying the experience. Many therapists discourage talking in hopes that you will relax, let your mind float free and enter a state of massage bliss.

  • Most importantly, there are times when you need to speak up. If the therapist is doing anything to make you uncomfortable, you should let her/him know immediately. Also, let him/her know if you get too warm or too cold or if the pressure needs to be changed.